FAQ’s

My booking

How does the mobile service work?
You make your booking online and we deliver your equipment to your door ready for your first day on the slopes. No trip to the shops and no queues, your holiday starts straight away!

What if I need to change my booking?
You can change your booking prior to your holiday by emailing jim@skis-direct.co.uk or at any time once you are in resort by calling +33 (0) 609 41 21 26.

Can I make a last minute booking?
You can book online up to 24 hours before you arrive in resort. After that time, please email jim@skis-direct.co.uk or call +33 (0) 609 41 21 26.

Can I cancel my booking?
You can cancel your booking up to 48 hours prior to your holiday and obtain a full refund minus Paypal’s small refund charge. Please email jim@skis-direct.co.uk and we will arrange to reimburse you.

Can I add to my booking after payment is taken?
You can add to your booking prior to your holiday by emailing jim@skis-direct.co.uk or at any time once you are in resort by calling +33 (0) 609 41 21 26.

Can I extend my booking once in resort?
If you wish to spend extra days on the slope once you are here, just call us on +33 (0) 609 41 21 26 and we can arrange this with you.

My equipment

I’ve never skied before, what equipment do I need?
As a first time skier you will require standard skis (which come with ski poles) and a pair of ski boots. We highly recommend you hire a helmet and you may want to take out optional equipment insurance to protect you against theft or damage of your skis and poles.

What level of ski s do I need?
If you’ve never skied before or you stay on blue and green runs, we recommend a standard ski. If you are comfortable skiing blue and red runs, we recommend an intermediate ski and for those, confident on all pistes, we suggest an advanced ski.

Do I have to pay extra for poles?
Poles are included in the price of all ski hire.

Do you rent out helmets?
We stock helmets in a range of sizes and recommend all standards of skiers and boarders wear helmets on the slopes.

Can I swap my equipment during my stay?
You can swap your equipment at any point during your stay by calling +33 (0) 609 41 21 26. We are on call daily from 8.00am to 9.30am and from 5.00pm to 6.30pm to exchange whatever you need at no extra charge.

What does your equipment insurance cover?
Equipment insurance covers theft or damage to your skis during your stay, providing you take due care and precaution. We recommend the use of ski locks at lunch and refreshment breaks. If our insurance is not taken, you assume full responsibility for the equipment hired.

When will I get my equipment?
We will arrange to deliver your equipment to you in time for your first day on the slopes. That could be the day you arrive or first thing on the day of your first ski.

When will you collect my equipment?
We will arrange to collect your equipment from you at the end of your last day on the slopes or on the day of your departure.

I have my own skis, can you service them?
Skis Direct provides servicing skis and snowboards from edge & wax to full service. Please call +33 (0) 609 41 21 26 and we will arrange to service your skis overnight so you don’t miss out on any ski time.